Privacy Policy
1. Introduction
At Avtags, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose your information when you visit or make a purchase from Avtags.me.
2. Information We Collect Personal Information
When you purchase a product from Avtags, we collect the following personal information:
Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Payment details are processed securely through our payment providers. We do not store your full payment card information on our servers.
Order History: Information about past orders for processing returns, exchanges, or customer support.
Device Information
We may also collect information about the device you use to access our site, such as:
IP Address
Browser Type and Version
Device Type, Operating System, and Language
This data helps us optimize our website and improve user experience.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device that help us remember preferences and understand site interactions. You may choose to disable cookies in your browser, but this may affect the functionality of our site.
3. How We Use Your Information
We use your information to:
Process and fulfill your orders, including shipping and returns.
Communicate with you regarding orders, customer support, and promotions (if you have opted in).
Improve our website and customer experience.
Comply with legal obligations and prevent fraud.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information with third parties. We may share information with:
Service Providers: Third-party providers, such as payment processors and shipping carriers, who help us operate our business.
Legal Compliance: Authorities if required by law, or in response to a legal request.
5. Data Security
We take data security seriously and use appropriate measures to protect your information from unauthorized access, alteration, or disclosure. Payment information is securely handled through our third-party payment providers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Order information is generally stored for seven years to meet tax and legal obligations.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct or update your personal information.
Delete your data (where legally permissible).
Withdraw Consent: Opt-out of marketing communications by contacting us directly.
To exercise these rights, please contact us at support@avtags.co.za
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before engaging with their services.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the effective date. Please review this policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@avtags.co.za
Effective Date: 02/11/2024
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the effective date. Please review this policy regularly.
Terms of Service
1. Agreement to Terms
By accessing and purchasing from Avtags, you agree to comply with these Terms of Service. These terms apply to all users of the website, including customers, browsers, and vendors.
2. Product Descriptions
Avtags offers unique aviation tags created from authentic, flown aircraft materials. Due to the nature of these materials, each tag may display wear and tear typical of its service on a commercial airplane. These features are part of the product's authenticity and character.
3. Orders and Payments
Orders can be placed through our online store. Payment must be received in full before shipment. We reserve the right to reject or cancel any order for reasons including availability, pricing errors, or issues identified with your payment method.
4. Returns Policy
Avtags can be returned within 7 days of delivery under the following conditions:
The Avtag must be returned in the same condition as it was received.
Natural wear and tear from its aircraft history is part of the item’s character and is not considered a defect.
The customer is responsible for return shipping costs.
Refunds will be processed within 14 days of receiving the returned item in its original condition.
5. Intellectual Property
All content on the Avtags website, including logos, images, and product descriptions, is the property of Avtags. Unauthorized reproduction, distribution, or use of any content is prohibited without prior written consent.
6. Limitation of Liability
Avtags products are provided "as is," and Avtags disclaims all warranties, express or implied, regarding the product's condition or fitness for a particular purpose. Avtags shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
7. User Data and Privacy
We respect your privacy. Any personal information you provide will be used solely to process orders and provide customer support. We will not share or sell your information to third parties without your consent, except as required by law.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of South African courts.
9. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page, and it is your responsibility to review these terms periodically. Your continued use of the site after modifications constitutes acceptance of the updated terms.